Terms and Conditions
These terms and conditions outline the rules and regulations for the repair booking, processing, and completion.
By accepting these terms and conditions, you are agreeing to the terms below. Please read them carefully.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of England and Wales. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
This booking webtool is operated by Circular Concierge Ltd (trading as “CICON”), a company registered in England under company number 14174582 and whose registered office is at 7 Bolton Road, Ashton-In-Cobblerfield, Wigan, England, WN4 8AA, (“CICON”, “us”, “we” or “our” for short).
This Website allows you to book and pay for footwear repair services from a variety of providers (cobblers). Those Services are provided by various pre-vetted independent cobblers and not by us. The provision of the Services booked via our webtool is the responsibility of the cobbler which provides them. In the event you pay for Services via the webtool, your payment will be received by us acting as a commercial agent on behalf of the cobbler. If we receive payment as a commercial agent on behalf of the relevant cobbler, our receipt of the correct payment will discharge your debt to that cobbler.
The legal implications of this is that when you purchase Services, you create two binding legal contracts: a contract between you and CICON (“CICON” Contract”) under which CICON has certain responsibilities to you in relation to the booking, a contract between you and the relevant cobbler in respect of the provision or supply of the Services which you book through the Webtool (the “Cobbler Contract”) which is subject to certain provisions of these Terms and Conditions.
All Services available for purchase on the Website are offered by CICON on behalf of its Cobblers. That is, CICON takes and concludes your bookings as a commercial agent for its Cobblers. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website.
We amend these Terms and Conditions from time to time. Every time you wish to make a Booking on the Website, please check these Terms and Conditions to ensure you understand the terms which will apply at that time.
Please note, as set out in our Website, we reserve the right to withdraw access to our Website or cancel any Booking in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.
Services
Our Cobblers are under a legal duty to provide Services that are in conformity with the relevant Cobbler Contract.
All Services shown on the Website are subject to availability and the images and/or descriptions of the Services are for illustrative purposes only and actual Services may vary from those images and/or descriptions.
We require our Cobblers to ensure that all information provided by them for display on their profile is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us. It will be each Cobbler′s responsibility to ensure that all of the information listed on the Website is accurately described.
If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens′ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Cobbler that might affect or be affected by any Services (for example without limitation, allergy information and health issues). If you fail to disclose any such information to the applicable Cobbler, neither CICON nor the relevant Cobbler shall be liable to you for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you had disclosed that information prior to receiving the Services.
Deduction for Unfit Goods: If the goods received by any Cobbler are deemed unfit to work with, the Cobbler may return the items to the customer or request collection without performing any services. CICON will retain the service fee and a discretionary amount for return postage and refund the remainder of the original payment.
If the goods are deemed soiled or in any other condition making them unfit or unsafe for the Cobbler to handle, the Cobbler may dispose of the goods and the customer is not entitled to a refund.
Cancellation:
In addition to your other legal rights, you may in certain circumstances have the right to cancel a Cobbler Contract and/or CICON Contract (as applicable) and receive a refund in accordance with these terms.
If you change your mind about a Booking, and wish to cancel it, the following cancellation terms apply:
If your Cobbler has not started working on your project: If you wish to cancel your Booking before a Cobbler has already started working on your project then no cancellation fee will be applicable. Your Cobbler will return your garment to you and CICON will refund your total Booking cost, after deducting postage fees.
If your Cobbler has started working on your project: If you wish to cancel your Booking after the point at which a Cobbler has already started working on your project then a cancellation fee will be applicable. Once you cancel your booking, your Cobbler will return your garment to you and CICON will refund your total Booking cost, after deducting the Cancellation fee and postage fees.
For the purpose of the above: Work includes, but not limited to: Disassembly; Design work; Sourcing or purchasing materials. Cancellation fee includes: remuneration for the Cobbler’s time; Total cost of any materials; Transport expenses and Loss of earnings.
Changes to Services
In a small number of circumstances it may not be possible for a Cobbler to complete the service booked for shoes. When this is the case, the Cobbler will communicate alternative services to you via the contacts you provide, at which point you can decide whether or not to proceed.
If you choose to accept the alternative service, you enter new Agreements with CICON and the Cobbler.
If you choose to decline the alternative service, the Cobbler will return your garments and CICON will refund the total cost of your Booking including postage fees.
Postage Liability and Terms
CICON uses Royal Mail as the preferred postage method. Once matched Cobbler confirms the price and the duration of your requested repair, CICON will send you a Royal Mail shipping QR code. Similarly, once cobbler completes the repair job, Royal Mail will pick up the return parcel from the cobbler’s location to deliver to the address specified in your booking.
You acknowledge and agree to the transference of liability to Royal Mail for the safe and timely delivery of your items. CICON assumes no responsibility for items once they are in transit with Royal Mail. Any issues, concerns, or disputes related to the postage process must be addressed directly with Royal Mail.
Resolving Issues
We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of our Cobblers or their Services, please either:
Speak to the Cobbler yourself to try and resolve the issue;
Leave an honest review on the Website to reflect your experience; and/or
Please contact us via support@cicon.app and we’ll do our best to help.
Following receipt of a complaint we will contact the Cobbler to try and resolve the issue on your behalf. If we are unable to resolve the issue following contact with the Cobbler, if we consider it to be fair in all the circumstances, we may at our sole discretion elect to give you a refund or credit note for the disputed/complained about the amount of your Booking. Please note that it might take up to 30 days to receive a full refund in such cases.
IMPORTANT NOTE: Please do bear in mind that while we take all complaints about our Cobblers very seriously and will always do what we can to help resolve them, we are not responsible for the service(s) which the Cobblers provide and are under no obligation to provide you with a refund or credit note in the event you are dissatisfied with services which you have received.
Item valuation
In cases items are lost in transit or damaged beyond repair, you are required to prove the value of your items in order to be compensated for any loss. You must have a valid proof of purchase to prove the retail price of your item(s).
Items are considered non-new 3 months after the receipt of purchase. CICON generally value non-new items at 50% of the retail / purchase price. It is at our discretion to value the non-new item at less than 50% of the retail cost if your booking shows evidence of severe damage or wear and tear to the item.
Price and Payment
All Bookings are priced upon request, based on what a Cobbler deems reasonable for the Service requested. The actual cost of your Service is set by the Cobbler and subject to a number of factors including, but not limited to: The extent of the job required; The accessibility of replacement parts and equipment needed; the timeline; The availability of the Cobbler.
Once you have made payment for your Booking, you enter into an Agreement with CICON, and the Cobbler. At which point, Cancellation Fees may be applicable.
CICON has full responsibility for accounting for VAT on the Booking, where applicable.
Payment for all Services must be made in pounds sterling by credit or debit card, or via a third party payment processor such as PayPal or by using the online payment facility (“Payment Facility”).
Payments made through the Payment Facility are processed by third party payment services providers. CICON takes reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free.
We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment.
General
We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of earnings; loss of profits; loss of anticipated savings; or waste of management or office time.
We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law.
We may revise these Booking Terms and Conditions from time to time.
All communications and notices from you must be sent via email to support@cicon.app. CICON may communicate and give notice to you via email or by posting notices on the Website.
Please note our customer support hours are: 9am to 6pm Monday to Friday, not including bank holidays.
CICON reserves the right to deactivate a Customer’s account in the event of a breach of these Terms and Conditions and/or where the Customer acts in a way that is inappropriate, abusive or otherwise unacceptable towards our team or our Cobbler(s), either in communications via phone or email, or in person at the Cobbler’s studio.
If any of these Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the bookinging and/or supply of Services via the Website.